Shipping & Returns
We offer Free Shipping for any orders over $40.
The freight will be $4.99 for any order less than $40 within US.
Your order will be pack&ship within 1-2 business days.
The transit and delivery time varies based on shipping address. In general, order will be delivered in 3-7 business days.
(The shipping time will be longer during holidays. Hope you understand.)
Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.
Customized products and bumper pads are shipped directly from factory. The delivery time will be 15-20 working days. Please pay attention to the product description and shipping rules.
In an unlikely event that your order is lost or damaged in transit, it is eligible for full refund or replacement.
We hope you love everything you order, but in case you don’t, you may return any product purchased on biloban.com within 30 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unworn, unwashed, unaltered). Original shipping charges and gift wrapping are non-refundable. Custom products are not returnable. Along with the returned item(s), include your name, email address and order number.
We do not accept returns for items not purchased on biloban.com. If you purchased a Biloban product from anywhere other than biloban.com, please reference the return policy of the company you purchased it from.
Please contact us first for return address if you decide to return the products. Customers are responsible for return shipping charges.
Contact us: firstname.lastname@example.org. Returns are processed within 1-2 business day of receipt and refunds issued to your original method of payment.
After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.
To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.