We accept PayPal, American Express,
Diners Club, Discover, JCB, Mastercard, Visa and Venmo payments
Payment must be received within 7 business days.We only accept PayPal payment at present.
The transit and delivery time varies based on
shipping address. In general, order will be acknowledged and packed
in 1-2 business and delivered in 3-5 business days. The shipping
time will be longer during holidays.
Some customized products are shipped directly
from the factory. The delivery time will be 15-20 working days. Please
pay attention to theproduct description and shipping rules.
You may chat with
us through the chatting board on www.biloban.com. We are online Monday
through Friday from 6pm EST to 12pm EST. We will normally answer back within 24
hours if we are offline. Please don’t forget to leave your email address.
If you get a valid tracing
number, you may check with it online to see your package status. Call the local
post office if you find the status “arrive” but you haven’t got it. For most
time, the post officer might leave it somewhere nearby.
If it doesn’t work, please
reach us and we will give you either a replacement or a refund.
offer free ground shipping on all consumer orders over $30 shipping to the
continental United States. We ship to residential and business addresses and
P.O. boxes only. We do not ship to APOs/ FPOs, or Freight Forwarding
We do not accept returns for items not purchased on www.biloban.com. If you purchased a Biloban product from anywhere other than www.biloban.com, please reference the return policy of the company you purchased it from