Help Center

We accept PayPal, American Express, Diners Club, Discover, JCB, Mastercard, Visa and Venmo payments at present.
Payment must be received within 7 business days.We only accept PayPal payment at present.

The transit and delivery time varies based on shipping address. In general, order will be acknowledged and packed in 1-2 business and delivered in 3-5 business days. The shipping time will be longer during holidays.

Some customized products are shipped directly from the factory. The delivery time will be 15-20 working days. Please pay attention to the product description and shipping rules.

You may chat with us through the chatting board on www.biloban.com. We are online Monday through Friday from 6pm EST to 12pm EST. We will normally answer back within 24 hours if we are offline. Please don’t forget to leave your email address.

You may also email us at customerservice@adenandanais.com">angela@biloban.com. Or reach us on Instagram @biloban and Facebook @biloban. Your are always welcomed for any questions or just wanna to say hi.

If you get a valid tracing number, you may check with it online to see your package status. Call the local post office if you find the status “arrive” but you haven’t got it. For most time, the post officer might leave it somewhere nearby.

If it doesn’t work, please reach us and we will give you either a replacement or a refund.

As soon as we ship your order, we send you an email with all of your tracking information.

We offer free ground shipping on all consumer orders over $30 shipping to the continental United States. We ship to residential and business addresses and P.O. boxes only. We do not ship to APOs/ FPOs, or Freight Forwarding Facilities.

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

We do not accept returns for items not purchased on www.biloban.com. If you purchased a Biloban product from anywhere other than www.biloban.com, please reference the return policy of the company you purchased it from

Yes, the Biloban website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

We charge sales tax in the United States.

Please refer to the information in our shipping and returns section.

Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at angela@biloban.com">angela@biloban.com.

We can make customized mattress pad for any size mattresses, with personalized material.

Shop here:https://www.biloban.com/collections/customize.