Help Center

The best way to reach us is to email us at angela@biloban.com. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.

Yes, the Biloban website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

NO.Only US.

We only accept PayPal payment at present.

We charge sales tax in the United States.

As soon as we ship your order, we send you an email with all of your tracking information.

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

We do not accept returns for items not purchased on www.biloban.com. If you purchased a Biloban product from anywhere other than www.biloban.com, please reference the return policy of the company you purchased it from